Community Guidelines

Holes should not be drilled in your apartment without our prior written consent, nor should any nails, hooks, or screws be used on any floors, doors, windows, tub, shower, appliances, or fixtures in the apartment.

Nothing should be fastened to the floors, doors, windows, walls, appliances, or fixtures in the apartment, the exterior walls, or porches of the buildings.

Please refrain from hanging signs, advertisements, or notices on the outside or inside of any apartment or building.

Locks on the doors leading to the apartment should not be altered without our consent. We must have a key to every lock at all times, and every lock must be compatible with the master key system for the building.

Please do not use the balcony, patio, or terrace of your apartment to store personal property.

Additionally, no towels, rags, rugs, laundry, or other items should be hung from any balcony or terrace, nor should anything be thrown or dropped from the windows, balcony or terrace.

Grills are not permitted on patios or balconies at any time. We do not allow torches of any kind.

We would like to help you keep the carpeting in your apartment looking good. Here are some tips that may assist you in removing tough stains.

Food
Use club soda on food stains that are still wet, then soak it up with a dry, white cloth. For a food stain that has dried, apply a cleaning fluid for oil-based stains.

Wine or Other Alcoholic Beverages
While the stain is still wet, pour rubbing alcohol on it and rub with a sponge. Flush the stain with water and pat dry with a white cloth.

Ballpoint or Fountain Pen Ink
Apply hair spray to the stain. Then, press down on the stain with a white cloth.

Chewing Gum
Put an ice cube on the chewing gum for 30 seconds. Then, use your fingers to pick off as much of the gum as possible. Use a cleaning fluid for oil-based stains such as Afta, Carbona, Energine, or Everblum to get out the rest of the gum. These products are available at any hardware store. Put the cleaning fluid on a white cloth and rub it into the stain. Then, using another dry, white cloth, wipe the stain vigorously. Repeat this procedure until the gum disappears.

Common areas, sidewalks, entrances, lobbies, hallways, elevators, or stairways of the community should not be used for any purpose other than entry and exit. Please do not place or store furniture, equipment, or personal articles in any common areas for any period of time. We may remove any such items at any time, at your expense, including any storage costs.

All equipment located in your apartment or community should be used in a reasonable and careful manner. Equipment includes such things as toilets, sinks, electrical, plumbing, heating, ventilating, air conditioning, building access system, elevators, appliances, or other facilities. If you or your family, guests, or visitors use any equipment in a manner that causes damage to the equipment, you could be held responsible for the costs of repairing or replacing it.

The following is a list of estimated costs of damages as a result of negligence beyond normal wear and tear. This does not include all items that you could be charged for. Listed repair/replacement costs may reflect estimates. Actual costs may be subject to contractor costs or market conditions.

Oven cleaning - $35.00
Refrigerator cleaning - $25.00
Replace kitchen counter tops - $175.00 to $360.00
Replace light fixture/cover - $25.00 to $50.00
Replace kitchen or bathroom vinyl floors - $150.00 to $600.00
Replace interior door - $60.00 each
Replace door frames and jambs - $90.00 each
Remove wall border or wall paper - $100.00 minimum
Painting (two coats to cover damages/colored paint) - $150.00 to $500.00
Removal of toilet with foreign objects - $100.00 minimum
Replace medicine cabinet - $150.00
Replace toilet seat - $35.00
Replace missing or damaged window screens - $25.00 each
Replace broken or cracked window - $150.00 minimum
Replace or repair patio/balcony screens - $90.00
Replace blinds - $50.00 minimum
Replace ceiling fans - $90.00 each
Replace carpet (expected 5-year life pro-rate) - $300.00 to $975.00
Replace entry door - $700.00
Replace smoke detector - $50.00
Replace carbon monoxide detector - $75.00
Trash removal - $75.00 minimum
Replace keys - $75.00
Missing entry fob - $50.00
Missing laundry card - $15.00

All facilities must be used in a careful manner. If there are any damages caused by you or your guests, you will be responsible for the repair or replacement of the item.

If your community has a pool, you must pay any required fees prior to usage. For your safety, please obey all pool rules and regulations.

Games, sports, and other recreational activities are permitted only in designated areas. All rules and regulations must be obeyed including the days and hours that recreational facilities may be used.

We may at any time discontinue any recreational services or close down facilities, either temporarily or permanently.

Bleach should never be used on vinyl floors. Grocery and home supply stores provide the proper products for cleaning and maintaining floors. Armstrong Once 'n Done is highly recommended for all vinyl flooring.

Items which weigh more than we determine is reasonable for the floor loading of the apartment are not permitted. You must check with us before bringing heavy items (i.e., waterbeds, safes, etc.) into the apartment.

There is no charge for obtaining your master set of lock-out keys during regular business hours. There is a $50.00 fee after hours. You must be the leaseholder of the apartment you are requesting keys for. Proper ID is required for receiving keys.

There is a $25.00 charge for changing your locks.

Locks on the doors leading to the apartment should not be altered without our consent. We must have a key to every lock at all times.

Please keep in mind we may remove any vehicle at the owner’s expense if it appears abandoned, inoperable, does not display an inspection sticker and/or license plates, or the inspection and/or registration is expired.

Parking - Backing into any parking spaces is prohibited - Vehicle may be towed at owners expense.

We apologize, but due to local water restrictions and hazardous substance ordinances, we cannot allow residents or their guests to work on or wash their vehicles in the community parking areas.

Please obey all parking and traffic regulations posted on any private streets, roads, or drives.

Please do not back into parking spaces.

Parking areas are to be used only to park, load, and unload motor vehicles.

Please note that there are handicapped parking spaces that have been designated by the community. Please do not park in these spaces without a handicapped permit or your vehicle will be towed.

Your vehicle may be towed without notice at your expense if you:
• Park in a fire lane
• Park in a no parking area
• Block a fire hydrant, refuse container, another vehicle, sidewalk, or lawn

Oversized vehicles, commercial vehicles, recreational vehicles, boats, or trailers may not be parked in the community without our consent. All vehicles must have current plate stickers and be in good working condition. We allow one vehicle per lease holder.

All residents, their family, and guests should conduct themselves in a manner that will not disturb their neighbors or community staff. Noise, odors, or any other actions that cause a disturbance are not permitted. Please do not interfere with the rights, comforts, or convenience of other residents or community staff.

Remember you are responsible for the conduct of your family, friends, guests, and anyone you invite into the community.

We will make reasonable efforts to stop neighbors from disturbing your peace, but we cannot be responsible for controlling their actions. If you are seriously disturbed by activities at your neighbor’s apartment, please call the police.

Pet fees will apply for visiting pets.  Please check with the management office prior to allowing visiting pets into your apartment home.

Cats & dogs are welcome at your community. A Pet Agreement is required for all pets and additional fees apply. Any violation of pet rules and regulations can result in charges to your account, loss of pet privileges, or eviction. See restrictions below.

Number of Pets
Two maximum.

Pet Friendly Areas
Pets may be restricted to certain buildings and/or floor levels within the community.

Service Animals or Assistance Animals for Disabled
Service animals or other assistance animals for disabled residents will always be permitted with verification that the resident qualifies as disabled and requires the animal in order to have equal opportunity to use and enjoy the apartment and community. A Pet Addendum will be required; however, all fees, deposits, and renters’ insurance requirements specific to the animal will be waived. Rules and regulations will apply to the animal.

Dogs

The following dog breeds are not allowed (no full or mix of any of the following):

  • Akita
  • Alaskan Malamute
  • American Bulldog
  • Chow
  • Dalmatian
  • Doberman
  • Dogo Argentino
  • German Shepherd
  • Husky
  • Presa Canario
  • Rottweiler
  • Staffordshire Terrier/Pit Bull
  • Wolf

or any other breed prohibited by management for life/safety reasons. We may change the restricted breed list after thirty (30) days notice; however, if such change means that your dog will no longer be allowed, then your dog will nonetheless be permitted (grandfathered) until the expiration of your then-current lease term. No “visiting” pets are allowed.

Pet Rules and Regulations

  1. Pets must be licensed and immunized in accordance with applicable regulations.
  2. Dogs are not allowed outside the apartment unless on a leash (in accordance with local leash laws) and under your control or under the control of your designated responsible person.
  3. Cats must be indoors only. Only domestic breeds are allowed.
  4. Pets must not be left alone, at any time, outside the apartment. Animal control will be called to remove any pets left unattended within the community.
  5. Dogs may not be tied to any fixed object (such as a tree) anywhere in the community. You may not keep your pet on the balconies or patios unleashed or unattended at any time.
  6. No pets are allowed in the swimming pool areas, other apartments, laundry rooms, offices, clubrooms, or other recreational facilities, except as required by applicable laws related to service animals or other assistance animals.
  7. Dogs and cats must be housebroken. Dogs and cats must be spayed or neutered, and no pet offspring are allowed.
  8. Pets must be walked and curbed only in designated areas. You are responsible for immediate clean-up of pet waste. Pet waste is to be disposed of properly in plastic bags and placed in the dumpsters or other designated dog stations.
  9. You will not allow any pet to become a nuisance or danger to other residents, which includes, but is not limited to, biting, excessive barking, or whining.
  10. Upon maintenance requests, dogs must be restricted to an area not affected by the service request.
  11. You are responsible for any extermination fees incurred as a result of keeping a pet in the apartment.

We may change any of the above Pet Rules and Regulations after thirty (30) days’ notice.

Home Fire Safety Tips
We care about your safety. Here are some fire safety tips that may help prevent fires in your apartment. Please keep these tips in an easy-to-reach place, and follow them when using items that can start fires.

Candle Safety
- Extinguish all candles when leaving a room, going to sleep, or leaving the apartment.
- Keep candles away from flammable liquids or other items such as clothing, drapery, and Christmas trees.
- Trim candlewicks to 1/4 of an inch.
- Extinguish candles when they burn down to within 2 inches of the holder.

Kitchen Safety
- Keep your stovetop clear of spills and grease build-up that can catch on fire.
- Don't leave items such as pot holders and dish towels near the stove.
- Never leave cooking unattended.
If a fire does occur:
- Use pan lids to extinguish stovetop fires.
- Never use water to put out a grease fire.

Electrical Outlets
- Don't overload electrical outlets. Doing so can cause a short that can create a fire.
- Replace worn or frayed electrical cords.

Portable Space Heaters
- Keep portable space heaters at least 3 feet away from anything flammable, including items such as clothing, bedding, draperies, and upholstery.

Smoke Alarms
- Test smoke detectors once a month to make sure they're still working.
- Replace batteries once a year.
- Occasionally vacuum smoke alarms to remove dust and debris.
- Never dismantle smoke alarms.

Appliances
- Keep small appliances like irons and hair dryers unplugged when not in use.
- Never plug more than one heat producing appliance (i.e., a coffee pot or toaster) into the same outlet.
- Never use more than two of these appliances at the same time if they are plugged into the same circuit outlet.

Smoking Materials
- Keep matches and lighters out of the reach of children.
- Never leave cigarettes unattended.
- Never smoke in bed.
- Extinguish cigarettes and ashes in large, deep, non-tip ashtrays.
- Wait until ashes are completely cool before emptying ashtrays.

Fire Extinguishers
- If you have a home fire extinguisher, check it occasionally to make sure it is fully loaded.

Escape Route
- Develop and practice a home fire escape plan that includes at least two escape routes out of the apartment, a meeting place far from the building to gather, closing doors to contain the fire when leaving the apartment, and never use elevators.

Please do not bring anything into your apartment or the community that increases the risk of fire. Things that could cause an increased risk of fire include flammable oils, fluids, propane, benzene, gasoline, kerosene, or other hazardous materials.

Please refrain from cooking or barbecuing on a porch, patio, balcony, or within 15 feet of any building, except as expressly permitted by your community.

If you live on Seminole Drive, you will have a furnace room. No items can be stored in this room at any time. Anything that is stored in there may increase the risk of fire.

Satellite dishes one meter or less in size are permitted upon your signing a Lease Addendum – Satellite Antenna and Dishes.

People sometimes pour things down their sinks that cause serious problems, but you can prevent these issues.
First, you can help protect the environment by never pouring insecticides, household paint, gasoline, acids, kerosene, or any toxic chemicals down the drains. Not only are these items hard on drains and pipes, but they make the job of treating sewage more difficult and increase operating costs.

Second, you can help keep your drains in good working condition by keeping the following in mind:
- Kitchen grease should be collected in a container and put into the garbage.
- Rags and paper towels will clog pipes if thrown into the toilet. Please throw them into the trash.
- Candles should be thrown into the trash not the garbage disposal. Wax can clog pipes.
- Picnic items such as plastic knives, forks, and spoons should be kept out of the garbage disposal. Throw them away instead.
- Coffee grounds, tea bags, egg shells, and large amounts of scrap food should be thrown into the trash not put into the garbage disposal.
- Motor and lubricating oils clog drains by catching and holding unwanted debris in your pipes. Most gas stations will accept oil for recycling.
- Hair clogs drains and pipes. Keep your plumbing system clean by not allowing hair down the drains.
- Lumps of toilet paper dissolve too slowly.

You will be issued one SmartCard per apartment. If you lose your card or wish to purchase additional cards, they are $15.00 each.

Value can be added to your card in increments of $1, $5, $10, or $20 with a maximum amount of $40.

The value transfer machine is located in the front vestibule of the Blackhawk Office. You may use your fob to enter this area from 6:00 a.m. - 10:00 p.m.

Balances cannot be refunded at time of move-out.

Adding Value to your SmartCard

- Insert SmartCard into the Cash Service Center, with the chip facing up towards the machine.
- The balance on your card will show on the electronic display.
- To add value on to your card, with the card already in the Cash Service Center, insert $5, $10, or $20 into the bill acceptor.
- Wait for the card to be updated and remove the card.

Use in Laundry Machine

- The price of the cycle is displayed on the electronic display.
- To start the machine, insert SmartCard into the card-reader slot with the chip facing up towards the machine.
- Select the cycle desired. The length of the cycle will be displayed after the machine has started.
- After your cycle selection, wait until the machine starts and the display on the machine says to “Pull Card.”

General Care of SmartCard

- Store card in a safe place away from magnetic fields such as microwaves, computers, other credit cards, and electronic equipment.
- Do not bend.
- Do not insert card in anything but the laundry machines and the Cash Service Center.
- The information may be erased if inserted in any other card reader.
- Keep card and chip clean from any grease, film, or laundry soap.
- Keep card and chip dry and free from scratches.
- Do not put wet clothes on the SmartCard readers.

Stop by the leasing office during normal business hours if you have any questions regarding your SmartCard.

We have contracted a company called BrightView for snow and ice removal operations. Please adhere to the following guidelines related to snow removal:

- All communications regarding snow removal operations should be directed to our Leasing Office (e.g., if plowing or sidewalk clearing has not occurred in your section of the community). If the office is closed due to inclement weather, please leave a voicemail message, as they are monitored and responded to! BrightView has been instructed to only communicate with Community Managers.

- BrightView will begin snow removal operations after two (2) inches of snow has accumulated on paved surfaces or at the discretion of the community.

- Parking spaces will be truck bladed to the extent that parked vehicles permit (at least three unoccupied parking spaces in a row) during the original plowing service. Roadways will be plowed curb to curb, or as close to the curb, as the roadway allows.

- BrightView snowplow operators will attempt to push the snow off the roadway in smooth, continuous passes with the blades angled toward the road to not create large drifts of snow in front of parked cars; however, the contractor is not responsible for removing snow from behind/around cars after the snow removal service. This will inevitably occur each time the truck plows snow from the street, but BrightView has been cautioned to avoid this as much as possible.

- After the snow has been removed, BrightView will use rock salt on the drivelanes and parking areas and ice melt for the sidewalks.

- Snow should never be shoveled onto streets, sidewalks, or other parking spaces. BrightView is not responsible for the removal of snow piled by residents in these areas. When shoveling or blowing snow, please place it onto grass-covered common areas. Visit the Leasing Office to borrow a spare shovel if needed.

- If you are essential personnel or are required to be available for work, please make private arrangements or park on a public or adjacent street.

- Snow removal and ice melt will not be applied to your patio area during winter months by BrightView of the community. Under the provisions of your lease, it is your responsibility to keep your apartment in a clean, orderly, and safe condition. This includes the patio area. Failure to do so will be at your own risk.

Storage lockers are located off the laundry room of each building. Your locker will be the same number as your apartment.

We have additional storage lockers you may rent if you need extra space.

Personal property may not be stored in the building common areas or community grounds.

Trash containers are located throughout the property. Please make sure that your bag is closed prior to putting it in the dumpster. Please make sure the trash makes it into the dumpster. If a dumpster is full, please move to the next available dumpster to dispose of your trash. Please do not deposit any type of brush, electronics, or other non-recyclable or household refuse.

All trash should be placed in plastic bags and disposed of in the appropriate waste containers. Bulk items should never be disposed of outside of waste enclosures or left on community grounds. Please do not place any trash in halls, stairways, balconies, or laundry rooms.